Hotel Front Desk Agent - Guest Services

Stonebridge Companies; Walnut Creek, Northern (CA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Stonebridge Companies' Embassy Suites in Walnut Creek is seeking a Guest Service Agent for a full-time role. You will support front desk operations, greet guests, check in and out, and maintain accurate guest records.

The position requires strong customer service, cash handling, and familiarity with property management systems. A flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency in using property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem solving and organizational skills.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges for rooms, food, beverages, and services.
• Prepare and balance cash transactions.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations and answer inquiries.
• Transmit and receive guest messages.
• Provide information about hotel services and local dining options.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Problem-solving

Cash handling

Ability to work independently

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies' Embassy Suites in Walnut Creek is seeking a Guest Service Agent for a full-time role. You will support front desk operations, greet guests, check in and out, and maintain accurate guest records.

The position requires strong customer service, cash handling, and familiarity with property management systems. A flexible schedule including evenings, weekends, and holidays is required.