Front Desk & Guest Experience Specialist

Radisson Plaza Hotel; United States; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision (Full-Time)

401K with company match

Parental Leave Program

Employee Assistance Program

Wellness reimbursement

Shift meal provided

Hotel discount

Job summary

The Radisson Plaza Hotel is seeking a friendly Front Office Associate to welcome guests, resolve issues, and ensure a memorable stay. You will handle check-ins/outs, answer inquiries, and collaborate with teams to deliver exceptional service.

This on-site role requires strong communication, guest-centric attitude, and ability to multitask in a fast-paced environment; weekend/holiday shifts are common and performance-based bonuses apply.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Build meaningful relationships with guests and enhance satisfaction.
• Respond to concerns with empathy and professionalism.
• Promote hotel amenities and local attractions to guests.
• Execute daily shift duties according to SOPs and billing processes.
• Stay updated with policy changes and demonstrate problem-solving skills.
• Collaborate with team to maintain a positive work environment.
• Cross-sell hotel services and opportunities to guests.
• Understand on-property events to enhance guest experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Upselling

Tools

Opera PMS

Job description

The Radisson Plaza Hotel is seeking a friendly Front Office Associate to welcome guests, resolve issues, and ensure a memorable stay. You will handle check-ins/outs, answer inquiries, and collaborate with teams to deliver exceptional service.

This on-site role requires strong communication, guest-centric attitude, and ability to multitask in a fast-paced environment; weekend/holiday shifts are common and performance-based bonuses apply.