Front Desk & Guest Experience Specialist

Pathfinder Hospitality; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

IRA Match Program

Mental Health & Wellness Program (Life

Employee Development Program

Discounted hotel stays

Job summary

Pathfinder Hospitality is seeking a Front Desk Associate to deliver Platinum Service in a fast-paced hotel setting. You will blend frontline sales with guest experience, turning inquiries into bookings and making every guest feel valued from check-in to check-out.

The role emphasizes relationship-building, bilingual communication as a plus, and the ability to multi-task while maintaining a welcoming, organized front desk environment.

Qualifications

• Relationship-building and interpersonal skills.
• Excellent communication and interpersonal skills with a positive attitude.
• Bilingual in Spanish and English is a plus.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Turn phone calls, emails, and walk-ins into reservations by communicating our value, responding quickly, and selling confidently.
• Deliver exceptional Platinum Service during every interaction.
• Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions.
• Capture and pass along qualified leads from conversations and referrals.
• Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean front-of-house area.

Skills

Relationship-Building & Rapport

Excellent communication and Interper.

Job description

Pathfinder Hospitality is seeking a Front Desk Associate to deliver Platinum Service in a fast-paced hotel setting. You will blend frontline sales with guest experience, turning inquiries into bookings and making every guest feel valued from check-in to check-out.

The role emphasizes relationship-building, bilingual communication as a plus, and the ability to multi-task while maintaining a welcoming, organized front desk environment.