Guest Experience Host — Welcoming, Fast-Paced Team

Radisson Plaza Hotel; United States; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401K match

Parental leave

EAP

Wellness stipend

Shift meals

Employee discount

Hotel rate discounts

Job summary

Radisson Plaza Hotel seeks an enthusiastic Host to join our front-of-house team. You will be the first welcome for guests, guiding seating, and delivering friendly, professional service to every guest.

In this role you’ll collaborate with teammates to ensure smooth service during busy hours, handle inquiries with courtesy, and contribute to a welcoming atmosphere that reflects our commitment to hospitality.

Qualifications

• Experience in customer service or a similar role is a plus.
• Ability to multitask and stay organized in a busy environment.
• A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.
• Ability to work well in a collaborative environment and contribute to guest satisfaction.
• Ability to remain calm and collected during peak hours and handle concerns professionally.

Responsibilities

• Serve as the first point of contact for guests, delivering friendly, professional service.
• Welcome guests and manage seating to ensure a smooth dining flow.
• Collaborate with team to meet guests' needs promptly and courteously.
• Handle inquiries and concerns with proactive, courteous solutions.
• Manage multiple tasks during peak hours without compromising service quality.
• Maintain a professional demeanor that reflects the hotel's brand and standards.

Skills

Customer service experience

Multitasking

Teamwork

Detail-oriented

Calm under pressure

Job description

Radisson Plaza Hotel seeks an enthusiastic Host to join our front-of-house team. You will be the first welcome for guests, guiding seating, and delivering friendly, professional service to every guest.

In this role you’ll collaborate with teammates to ensure smooth service during busy hours, handle inquiries with courtesy, and contribute to a welcoming atmosphere that reflects our commitment to hospitality.