Front Desk & Guest Experience Specialist

Treasure-Island-Beach-Resort; Treasure Island (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Treasure-Island-Beach-Resort in Treasure Island, FL is seeking a Front Desk Agent who is highly organized with excellent people skills to welcome guests and set a positive tone at every interaction. You will handle check-ins, provide information, assist with requests, and coordinate with other departments while maintaining composure and diffusing conflicts.

The ideal candidate has a high school diploma or GED, prior customer service experience, and strong communication, listening, and

Qualifications

• High school diploma or GED is required.
• Previous customer service experience is expected.
• Excellent written and verbal communication skills are essential.
• Strong time management and organizational abilities are needed.
• Experience in conflict resolution and maintaining composure is a plus.
• Patience and good listening skills are important for guest interactions.

Responsibilities

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and handling administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information on transport and dining options
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests

Skills

Customer service

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Conflict resolution

Patience

Active listening

Education

High school diploma or GED

Job description

Treasure-Island-Beach-Resort in Treasure Island, FL is seeking a Front Desk Agent who is highly organized with excellent people skills to welcome guests and set a positive tone at every interaction. You will handle check-ins, provide information, assist with requests, and coordinate with other departments while maintaining composure and diffusing conflicts.

The ideal candidate has a high school diploma or GED, prior customer service experience, and strong communication, listening, and