Front Desk Guest Experience Specialist

Hampton Inn Colony; The Colony (TX); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision benefits

401K

PTO

Zusammenfassung

Raines Co. in Texas is seeking a Front Desk Agent to warmly greet guests, manage check‑in/check‑out, answer inquiries, and reserve rooms while delivering outstanding customer service.

The role requires hospitality experience and a friendly, professional demeanor; proficiency with Microsoft 365 is preferred, and a high school diploma or equivalent is required.

We offer medical/dental/vision benefits, a 401K, generous PTO, and opportunities to grow within a family‑oriented company.

Qualifikationen

• Experience in customer service, forward-facing, or other guest-related positions.
• Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.

Aufgaben

• Greets guests in a courteous and efficient manner and handles inquiries.
• Checks in/out guests and reserves rooms accurately and promptly.
• Responds to calls and in-person inquiries regarding reservations and information.
• Uses suggestive selling techniques to increase occupancy and revenue.
• Maintains front desk logs and ensures billing and payments are properly processed.
• Coordinates with housekeeping and other departments to meet guest needs.

Kenntnisse

Customer service

Microsoft 365

Ausbildung

High school diploma or equivalent

Tools

Microsoft 365

Jobbeschreibung

Raines Co. in Texas is seeking a Front Desk Agent to warmly greet guests, manage check‑in/check‑out, answer inquiries, and reserve rooms while delivering outstanding customer service.

The role requires hospitality experience and a friendly, professional demeanor; proficiency with Microsoft 365 is preferred, and a high school diploma or equivalent is required.

We offer medical/dental/vision benefits, a 401K, generous PTO, and opportunities to grow within a family‑oriented company.