Guest Service Agent: Create Memorable Stays

Hilton; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Hilton is seeking a Guest Service Agent in Tampa to warmly welcome guests, manage smooth check-in and check-out, and assist with inquiries while showcasing hotel offerings. The role emphasizes hospitality, teamwork, and upholding Hilton standards to create memorable stays.

You will handle guest requests with urgency and courtesy, maintain professionalism, and contribute to a seamless guest experience at our on-site front desk.

Qualifications

• Experience in front-desk hospitality or guest services.
• Ability to upsell hotel services to guests.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Process payments and use the POS system accurately.
• Provide hotel knowledge and promote amenities.

Skills

Hospitality

Guest service

Communication

Upselling

Tools

POS system

Job description

Hilton is seeking a Guest Service Agent in Tampa to warmly welcome guests, manage smooth check-in and check-out, and assist with inquiries while showcasing hotel offerings. The role emphasizes hospitality, teamwork, and upholding Hilton standards to create memorable stays.

You will handle guest requests with urgency and courtesy, maintain professionalism, and contribute to a seamless guest experience at our on-site front desk.