Guest Services Agent

HRI Hospitality; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

HRI Hospitality in Tampa invites applications for a Guest Services Agent to warmly welcome guests, manage check-in/check-out, and respond to requests to ensure a memorable stay.

Located in downtown Tampa, this frontline role calls for strong communication, multitasking, and a friendly demeanor, with opportunities to work across a vibrant hotel network and collaborate with housekeeping and other departments.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• PMS experience is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently.
• Respond to guest inquiries and resolve issues promptly.
• Handle payments, reservations, and room changes.
• Coordinate with housekeeping and maintenance for readiness.
• Maintain a clean front desk and lobby.
• Work varied shifts, including weekends and holidays.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Data entry

Conflict resolution

Friendly demeanor

Education

High school diploma

Tools

Property Management Systems (PMS)

Job description

230 rooms | 2,299 sq. ft. meeting/event space

Amenities: pet-friendly accommodations, free breakfast for members, a Peloton-equipped fitness center, onsite dining at Corazon Bar & Restaurant.

Located in downtown Tampa, this modern property sits in a high-growth corridor, offering the opportunity to lead brand-forward operations in a dynamic urban market. The Hyatt House and Hyatt Place are co-located spanning transient and extended-stay segments, making it an ideal setting for leaders who excel in hybrid operational models.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title : Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

Education

• High school diploma preferred.

Experience

• Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.
• Other duties as assigned

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements_._