Hotel Guest Service Representative

bmihospitality; Seattle (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision after qualification period

Performance bonuses up to $600 monthly

401k with match after qualification period

Employee discounts at IHG Hotels worldwide

Commuter benefits

Seattle Paid Safe Sick Leave

Vacation time accrued

Overtime pay for holidays

Free parking

Job summary

bmihospitality in Seattle is seeking a dedicated Front Desk Associate to ensure exceptional guest experiences. Responsibilities include greeting guests, managing check-ins, and assisting with inquiries both in person and over the phone.

The ideal candidate should have strong computer skills, previous customer service experience, and be willing to work weekends and holidays. Benefits include medical and dental insurance, performance bonuses, and employee discounts at IHG Hotels worldwide.

Qualifications

• Strong computer skills are essential.
• Typing speed of at least 40 words per minute is required.
• Previous experience in customer service is preferable.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Greet guests and complete check-in procedures.
• Answer inquiries and assist with reservations.
• Control and record financial transactions at the front desk.
• Maintain good customer relations.
• Contribute to overall department performance.

Skills

Strong computer skills, including Microsoft Office

Ability to type 40+ wpm

Previous customer service experience

Strong work ethic

Able to stand for extended periods of time

Able to lift up to 20 lbs.

Must be able to work weekends and holidays

Job description

Benefits

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses – potential for up to $600 monthly
• 401k with match offered after qualification period
• Employee discounts at IHG Hotels worldwide
• Commuter benefits offered
• Seattle Paid Safe Sick Leave
• Vacation time accrued based on hours worked
• Overtime pay for holidays worked – 10 holidays per year
• Free parking

Job Description

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and helps guests with directions and area activities
• Controls and records financial transactions at the front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensures safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills

• Strong computer skills, including Microsoft Office
• Ability to type 40+ wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up to 20 lbs.
• Must be able to work weekends and holidays