Front Desk Guest Experience Specialist

LOTTE HOTEL SEATTLE; Seattle (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision plans (Day 1)

401(k) with company matching

Two weeks of vacation

Nine paid holidays

Three personal days per year

Public transportation discount (ORCA)

Employee recognition programs

Learning & development opportunities

Job summary

LOTTE HOTEL SEATTLE is seeking a Front Desk Agent to join our hospitality team in Seattle. You will handle guest check-in and check-out, room sales, and room assignments, delivering an elevated guest experience consistent with our standards.

Ideal candidates bring guest services experience, Opera PMS familiarity, excellent communication, and a warm, welcoming demeanor. A high school diploma is required, bachelor’s degree preferred; willingness to work a flexible schedule and thrive in a

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in a related field preferred.
• Opera PMS experience preferred.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Warm, gracious, and welcoming demeanor.
• Capable of working independently and collaboratively in a team.
• Results-driven, flexible, and able to work well under pressure.

Responsibilities

• Handle front desk operations including guest check-in, check-out, room sales and room assignments.
• Deliver an elevated guest experience reflecting our hospitality standards.

Skills

Guest services experience

Opera PMS

Communication

Organizational skills

Teamwork

Attention to detail

Flexible schedule

Multitasking

Interpersonal skills

Education

High School Diploma or equivalent

Bachelor’s degree in related field preferred

Tools

Opera PMS

Job description

LOTTE HOTEL SEATTLE is seeking a Front Desk Agent to join our hospitality team in Seattle. You will handle guest check-in and check-out, room sales, and room assignments, delivering an elevated guest experience consistent with our standards.

Ideal candidates bring guest services experience, Opera PMS familiarity, excellent communication, and a warm, welcoming demeanor. A high school diploma is required, bachelor’s degree preferred; willingness to work a flexible schedule and thrive in a