Front Desk Agent

LOTTE HOTEL SEATTLE; Seattle (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision plans (Day 1)

401(k) with company matching

Two weeks of vacation

Nine paid holidays

Three personal days per year

Public transportation discount (ORCA)

Employee recognition programs

Learning & development opportunities

Job summary

LOTTE HOTEL SEATTLE is seeking a Front Desk Agent to join our hospitality team in Seattle. You will handle guest check-in and check-out, room sales, and room assignments, delivering an elevated guest experience consistent with our standards.

Ideal candidates bring guest services experience, Opera PMS familiarity, excellent communication, and a warm, welcoming demeanor. A high school diploma is required, bachelor’s degree preferred; willingness to work a flexible schedule and thrive in a

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in a related field preferred.
• Opera PMS experience preferred.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Warm, gracious, and welcoming demeanor.
• Capable of working independently and collaboratively in a team.
• Results-driven, flexible, and able to work well under pressure.

Responsibilities

• Handle front desk operations including guest check-in, check-out, room sales and room assignments.
• Deliver an elevated guest experience reflecting our hospitality standards.

Skills

Guest services experience

Opera PMS

Communication

Organizational skills

Teamwork

Attention to detail

Flexible schedule

Multitasking

Interpersonal skills

Education

High School Diploma or equivalent

Bachelor’s degree in related field preferred

Tools

Opera PMS

Job description

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

PURPOSE OF POSITION

Reporting to the Assistant Front Office Manager, the Front Desk Agent is responsible for all front desk operations, including guest check-in, check-out, room sales, and room assignments. This role plays a key part in delivering an elevated guest experience and ensuring each interaction reflects our commitment to exceptional hospitality.

The Ideal Candidate Will Have

Education: High School Diploma or equivalent required; bachelor’s degree in a related field preferred.

Experience & Skills

• Previous guest services experience preferred.
• Prior experience with Opera PMS preferred.
• Excellent communication and organizational skills.
• Warm, gracious, and welcoming demeanor.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Capable of working independently and collaboratively to foster a team-oriented environment.
• Results-driven, flexible, and able to work well under pressure.
• Strong interpersonal skills with both written and verbal communication proficiency.
• Availability to work a flexible schedule as needed.

Benefits At Lotte

• Competitive wages
• Comprehensive medical, dental, and vision plans (available Day 1)
• 401(k) with company matching
• Two weeks of vacation
• Nine paid holidays
• Three personal days per year
• Public transportation discount (ORCA)
• Employee recognition programs
• Learning & development opportunities for top performers