Front Desk Agent

Lotte Hotel Americas; Seattle (WA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans (Day

401(k) with company matching

Two weeks of vacation

Nine paid holidays

Three personal days per year

Public transportation discount (ORCA)

Employee recognition programs

Job summary

Lotte Hotel Seattle is hiring a Front Desk Agent to deliver a warm, efficient guest experience at the Seattle property. You will handle check-in/check-out, assist with room sales and assignments, and support a seamless arrival for guests.

Ideal candidates have a High School Diploma (or equivalent), strong communication and multitasking skills, and a welcoming, professional demeanor. Availability for a flexible schedule is required.

Qualifications

• Experience in guest services is preferred.
• Opera PMS experience is preferred.
• Strong communication and organizational skills are required.
• Warm, gracious, and welcoming demeanor.
• Ability to multitask in a fast-paced environment with attention to detail.
• Capable of working independently and collaboratively in a team environment.
• Results-driven, flexible, and able to work under pressure.

Responsibilities

• Handle guest check-in and check-out processes.
• Assist with room sales and room assignments.
• Deliver an elevated guest experience reflecting hospitality commitment.

Skills

Guest Services

Opera PMS

Communication

Organizational skills

Multitasking

Team oriented

Customer focus

Attention to detail

Education

High School Diploma or equivalent

Bachelor’s degree (preferred)

Tools

Opera PMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full Time Clerical Seattle, WA, US

3 days ago Requisition ID: 1918

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

PURPOSE OF POSITION

Reporting to the Assistant Front Office Manager, the Front Desk Agent is responsible for all front desk operations, including guest check-in, check-out, room sales, and room assignments. This role plays a key part in delivering an elevated guest experience and ensuring each interaction reflects our commitment to exceptional hospitality.

THE IDEAL CANDIDATE WILL HAVE:

Education: High School Diploma or equivalent required; bachelor’s degree in a related field preferred.

Experience & Skills:

• Previous guest services experience preferred.
• Prior experience with Opera PMS preferred.
• Excellent communication and organizational skills.
• Warm, gracious, and welcoming demeanor.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Capable of working independently and collaboratively to foster a team-oriented environment.
• Results-driven, flexible, and able to work well under pressure.
• Strong interpersonal skills with both written and verbal communication proficiency.

Availability to work a flexible schedule as needed.

BENEFITS AT LOTTE:

• Competitive wages
• Comprehensive medical, dental, and vision plans (available Day 1)
• 401(k) with company matching
• Two weeks of vacation
• Nine paid holidays
• Three personal days per year
• Public transportation discount (ORCA)
• Employee recognition programs