GUEST SERVICE REPRESENTATIVE

G&B HOTEL EMPLOYEE LEASING LLC; Scottsdale (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

DoubleTree by Hilton Paradise Valley in Scottsdale, AZ is seeking a friendly Guest Service Representative to support check‑in/check‑out, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver a memorable guest experience.

Ideal candidates have strong customer service and communication skills, are comfortable with hotel systems, and can multitask in a fast‑paced environment.

Qualifications

• Strong customer service and communication skills required.
• Comfortable using hotel systems and front desk software.
• Ability to multitask in a fast-paced hotel environment.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Front desk systems

Multitasking

Professional presence

Flexible shifts

Tools

Front desk system

Job description

Job Details: Job Location: DoubleTree by Hilton Paradise Valley - Scottsdale, AZ, Position Type: Full Time, Salary Range: $20.00 - $20.00Hourly, Job Shift: Any, You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications: What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel customer service/front desk experience is preferred.
• Flexible to work any shifts including holidays and weekends