Guest Services Front Desk Agent

Rebel Hotel Company; San Diego (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

The Rebel Hotel Company is seeking Front Desk Agents in Santa Barbara, CA to greet and register guests, provide outstanding service throughout their stay, and settle accounts at checkout.

Responsibilities include handling reservations, answering inquiries, coordinating with departments, and maintaining brand standards. The role may involve preparing beverages and light meals, delivering packages, and assisting with emergency procedures.

Responsibilities

• Greet and register guests in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, per brand standards.
• Handle check-ins and check-outs efficiently while balancing the cash drawer.
• Answer guest inquiries about hotel services, facilities and local attractions; coordinate with other departments.
• Operate the front desk telephone system and manage information requests with courtesy.
• Prepare and serve bar drinks, coffee beverages, and light food items as needed.
• Maintain knowledge of rates, packages, promotions and group blocks; assist with reservations.

Job description

The Rebel Hotel Company is seeking Front Desk Agents in Santa Barbara, CA to greet and register guests, provide outstanding service throughout their stay, and settle accounts at checkout.

Responsibilities include handling reservations, answering inquiries, coordinating with departments, and maintaining brand standards. The role may involve preparing beverages and light meals, delivering packages, and assisting with emergency procedures.