Front Desk Guest Experience Specialist

Referral Job Portal; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Universal Kids Resort is seeking a Front Office Agent to greet Guests, manage check-in/check-out, handle reservations and room assignments, and ensure a warm, welcoming experience for families and children.

The role requires strong communication, multitasking, and a friendly service mindset. A high school diploma is required, prior front desk or guest service experience is preferred, and this position is on-site to support a family-focused environment.

Qualifications

• Knowledge of front desk operations, basic hospitality procedures, and Guest service standards.
• Ability to communicate clearly, manage multiple tasks, and remain calm under pressure.
• Experience in Guest service, hospitality, or front desk roles is preferred.

Responsibilities

• Greet Guests upon arrival and assist with check-in/check-out in a friendly, professional manner.
• Handle enquiries, requests, and complaints, documenting concerns and providing information on rooms and facilities.
• Process payments and issue room keys following PCI policies while ensuring excellent service.
• Coordinate with housekeeping and maintenance to ensure timely room readiness and lobby upkeep.
• Promote resort amenities and kid-friendly activities, upsell services when appropriate.

Skills

Front desk operations

Guest service

Communication skills

Multitasking

Attention to detail

Friendly attitude

Attendance

Education

High School Diploma or GED

Tools

PMS familiarity

Job description

Universal Kids Resort is seeking a Front Office Agent to greet Guests, manage check-in/check-out, handle reservations and room assignments, and ensure a warm, welcoming experience for families and children.

The role requires strong communication, multitasking, and a friendly service mindset. A high school diploma is required, prior front desk or guest service experience is preferred, and this position is on-site to support a family-focused environment.