Agent, Front Office - Universal Kids Resort

Referral Job Portal; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Universal Kids Resort is seeking a Front Office Agent to greet Guests, manage check-in/check-out, handle reservations and room assignments, and ensure a warm, welcoming experience for families and children.

The role requires strong communication, multitasking, and a friendly service mindset. A high school diploma is required, prior front desk or guest service experience is preferred, and this position is on-site to support a family-focused environment.

Qualifications

• Knowledge of front desk operations, basic hospitality procedures, and Guest service standards.
• Ability to communicate clearly, manage multiple tasks, and remain calm under pressure.
• Experience in Guest service, hospitality, or front desk roles is preferred.

Responsibilities

• Greet Guests upon arrival and assist with check-in/check-out in a friendly, professional manner.
• Handle enquiries, requests, and complaints, documenting concerns and providing information on rooms and facilities.
• Process payments and issue room keys following PCI policies while ensuring excellent service.
• Coordinate with housekeeping and maintenance to ensure timely room readiness and lobby upkeep.
• Promote resort amenities and kid-friendly activities, upsell services when appropriate.

Skills

Front desk operations

Guest service

Communication skills

Multitasking

Attention to detail

Friendly attitude

Attendance

Education

High School Diploma or GED

Tools

PMS familiarity

Job description

JOB SUMMARY:

The Front Office Agent at Universal Kids Resort serves as the first point of contact for Guests, delivering a warm and welcoming experience from check-in to check-out. This role is responsible for handling reservations, Guest inquiries, and room assignments while ensuring a smooth and enjoyable stay for all Guests including families and children. A friendly attitude, strong communication skills, and a passion for exceptional Guest service are essential to creating playful and unforgettable moments for every Guest.

JOB RESPONSIBILITIES:

• Greets Guests upon arrival and assists with check-in/check-out procedures in a friendly, professional and efficient manner. Assigns rooms following all established procedures including special Guest requests.
• Fulfills Guest inquiries, requests, and complaints professionally in person and by phone using in-depth knowledge and by asking exploratory questions to identify and document concerns. Provides detailed information about room types, amenities and hotel facilities to Guests.
• Obtains necessary credit and payment information from Guests in accordance with all PCI training and applicable policies and procedures. Processes payments, verifies identification, and issues room keys while providing excellent Guest service.
• Coordinates with Housekeeping and Maintenance to ensure timely room readiness. Maintains overall cleanliness and appearance of the Front Office and lobby area. Assists with Lost & Found Program and returning of items as directed.
• Promotes Universal Kids Resort amenities, kid-friendly activities, and upsells services when appropriate in accordance with Front Office sales strategies.
• Maintains accurate records, completes shift reports, and follows all safety/security policies and procedures.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS:

• Knowledge of front desk operations, basic hospitality procedures, and Guest service standards.
• Ability to communicate clearly, manage multiple tasks, and remain calm under pressure.
• Experience in Guest service, hospitality, or front desk roles is preferred.
• Strong interpersonal skills, attention to detail, and a friendly, service-oriented attitude.
• Consistent attendance is a job requirement.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• High School Diploma or GED is required.

EXPERIENCE:

• 3+ months of front office/desk, Guest service or hospitality experience is required; familiarity with hotel property management systems is a plus; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Kids Resort. Here you can.

Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.

Advertised:

Sep 15 2026 Central Daylight Time

Applications close: