Guest Experience Agent - Front Desk (Flexible Shifts)

Peregrine Hospitality; San Diego (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discounts

Retirement plan

Complimentary meals

Job summary

Sheraton San Diego Resort, a premier downtown waterfront hotel, seeks a Front Desk Agent to greet guests, register arrivals, and process payments with a focus on service excellence. You will provide local information, handle checkout, and resolve guest inquiries to uphold the hotel’s reputation for guest satisfaction.

The role requires strong communication, multitasking, and the ability to lift up to 50 lbs as needed. Flexible shifts including holidays, nights, and weekends are possible.

Qualifications

• Ability to greet guests warmly and manage check-ins/outs.
• Strong communication, organizational skills, and follow-up.
• Ability to lift up to 50 lbs regularly and stay active.
• Proficiency in the hotel’s primary languages and courteous service.

Responsibilities

• Greet and welcome guests with a friendly first impression.
• Register guests, verify reservations, and process payments.
• Handle cash and balance the cash drawer with accuracy.
• Provide information on hotel facilities and local attractions.
• Assist guests with checkout and various payment methods.
• Address guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of services and local area, follow policies.
• Support upselling and marketing programs to boost revenue.
• Collaborate with team and management for smooth operations.

Skills

Excellent communication

Multitasking

Guest service orientation

Cash handling

Teamwork

Job description

Sheraton San Diego Resort, a premier downtown waterfront hotel, seeks a Front Desk Agent to greet guests, register arrivals, and process payments with a focus on service excellence. You will provide local information, handle checkout, and resolve guest inquiries to uphold the hotel’s reputation for guest satisfaction.

The role requires strong communication, multitasking, and the ability to lift up to 50 lbs as needed. Flexible shifts including holidays, nights, and weekends are possible.