Guest Experience Specialist — Front Desk & Concierge

Holiday Inn Express; Towson (MD); On-site; USD 28,000 - 35,000; Full time

Job summary

Holiday Inn Express in Towson, Maryland is seeking a Front Desk Agent responsible for providing excellent guest service, registering guests, and answering inquiries about the hotel. This role requires an upbeat personality and strong multi-tasking skills.

The ideal candidate will possess problem-solving abilities, attention to detail, and effective communication skills. You will be an integral part of ensuring a positive experience for guests, maintaining hotel standards, and adhering to operational policies.

Qualifications

• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Demonstrate the ability to multi-task and be detail-oriented.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Handle requests for information efficiently and courteously.
• Answer inquiries from guests regarding hotel services and local attractions.

Skills

Customer service skills

Multi-tasking

Problem-solving

Attention to detail

Effective communication

Job description

Holiday Inn Express in Towson, Maryland is seeking a Front Desk Agent responsible for providing excellent guest service, registering guests, and answering inquiries about the hotel. This role requires an upbeat personality and strong multi-tasking skills.

The ideal candidate will possess problem-solving abilities, attention to detail, and effective communication skills. You will be an integral part of ensuring a positive experience for guests, maintaining hotel standards, and adhering to operational policies.