Front Desk Guest Experience Champion

Roseville SpringHill Suites by Marriott; Roseville (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits for eligible.

Paid Vacation

Job summary

Roseville SpringHill Suites by Marriott is seeking a friendly Guest Service Agent to join our front desk team in Roseville, CA. You will welcome guests, check them in and out, and handle calls with professionalism to create a positive first impression.

This role emphasizes guest confidentiality, accuracy in cash handling, and tie-ins with breakfast service and lobby upkeep. A flexible schedule, training, and opportunities for growth are offered in a busy hotel environment.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Cash handling

Reliability

Attendance reliability

Education

High school diploma or equivalent

Tools

POS systems

Job description

Roseville SpringHill Suites by Marriott is seeking a friendly Guest Service Agent to join our front desk team in Roseville, CA. You will welcome guests, check them in and out, and handle calls with professionalism to create a positive first impression.

This role emphasizes guest confidentiality, accuracy in cash handling, and tie-ins with breakfast service and lobby upkeep. A flexible schedule, training, and opportunities for growth are offered in a busy hotel environment.