Front Desk Guest Experience Specialist

European Wax Center; Charlottesville (VA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

50% off waxing services

40% off skincare products

STRUT Bucks

Job summary

Ballast Wax, an independent European Wax Center franchisee, is hiring a Guest Service Associate in Charlottesville. You will be the face of the brand, greeting guests, guiding them through services, and educating on products while maintaining a smooth front desk operation.

You will manage reservations, answer inquiries, and help build a welcoming center culture. The role blends customer service with sales, offering both full-time and part-time schedules.

Qualifications

• Greet guests with professionalism and enthusiasm.
• Educate guests on services and policies.
• Assist with reservations and inquiries.
• Contribute to a welcoming lobby and front desk.

Responsibilities

• Greet guests warmly and maintain a professional presence.
• Educate guests on services, policies, and expectations.
• Answer phones, manage reservations, and respond to inquiries.
• Create an environment that encourages guests to return and refer friends.
• Help meet center goals through sales and rebooking.

Skills

Customer service

Sales

Communication

Teamwork

Front desk operations

Tools

POS system

Job description

Ballast Wax, an independent European Wax Center franchisee, is hiring a Guest Service Associate in Charlottesville. You will be the face of the brand, greeting guests, guiding them through services, and educating on products while maintaining a smooth front desk operation.

You will manage reservations, answer inquiries, and help build a welcoming center culture. The role blends customer service with sales, offering both full-time and part-time schedules.