Resort Front Desk Guest Experience Host

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 18,000 - 26,000; Full time

Job summary

Dollywood Company in Pigeon Forge, TN is seeking a Front Desk Host to assist resort guests during check-in and check-out with personalized service and attention to detail. The Host will be efficient, courteous, and uphold company policies while delivering a superior guest experience.

Responsibilities include greeting guests, data entry, registering guests, handling billing questions, coordinating guest recreation, answering calls, performing accounting tasks, maintaining lobby areas, and

Qualifications

• Must be at least 18 years of age.
• Basic computer knowledge and usage preferred.
• At least six (6) months directly related front desk experience required.
• Previous experience in a hospitality environment strongly preferred.
• High school diploma or equivalent.
• Must be able to pass a typing test (score of 25 wpm or greater).
• Offers of employment contingent upon onboarding including background screening and pre-employment drug screening.

Responsibilities

• Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay.
• Enters data into computer, including some minor accounting functions
• Registers guests in and out of the conference center/resort
• Establishes and secures proper guest credit. Handles any billing questions and inquiries
• Utilizes customer service skills to help solve guest-related problems within scope of authority
• Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently.
• Takes messages as required and delivers accordingly
• Makes hospitality calls for new arrivals nightly
• Performs all accounting duties including posting charges, account settlements, and shift closing
• Maintains the front lobby area, ensuring cleanliness at all times
• Coordinates guest recreation as needed
• Assists Conference Planning staff as needed
• Maintains accurate daily event information and daily posting of event sheet
• Maintains supply of informational brochures, flyers, and maps
• Maintains current knowledge of events in the area, points of interest, and services in the area
• Comprehensive knowledge of the park hours and special events

Skills

Customer service

Data entry

Phone handling

Hospitality mindset

Education

High school diploma or equivalent

Job description

Dollywood Company in Pigeon Forge, TN is seeking a Front Desk Host to assist resort guests during check-in and check-out with personalized service and attention to detail. The Host will be efficient, courteous, and uphold company policies while delivering a superior guest experience.

Responsibilities include greeting guests, data entry, registering guests, handling billing questions, coordinating guest recreation, answering calls, performing accounting tasks, maintaining lobby areas, and