Front Office Agent (Night Audit)

Loews Hotels & Co; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Loews Philadelphia Hotel is seeking a Front Desk/Guest Services professional to greet and register guests, assign rooms, and handle payments with warmth and professionalism. You will promote hotel services, respond to inquiries, and support events and group bookings.

The role requires standing/walking for extended periods and availability for weekends/evenings. Headquartered in New York City, Loews Hotels & Co values guest satisfaction, teamwork, and ongoing development.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System; Opera System preferred.
• Ability to stand and walk for long periods.
• Ability to work weekends, evenings or holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify payment information per hotel policy.
• Promote hotel services, amenities, and local attractions to enhance guest experience.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, group bookings, and banquet orders.
• Perform check-out procedures and handle transactions.

Skills

Guest service experience

Clear communication

Proactive problem solving

Team player

Tools

Opera PMS

Job description

Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia’s skyline, arts scene and vibrant culture.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Paid Parental Leave Adoption Assistance Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Commuter Benefits for transit and parking Complimentary meals in Team Member Café while working Food & Beverage discounts in our on-site outlets Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position

What We’re Looking For:

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

Veterans and military spouses encouraged to apply.

Who You Are:

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

What You’ll Do:

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include:

Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evening, holidays as necessary/required.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves in the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.