Front Desk Guest Experience Specialist

WSLM Recruiting; Moab (UT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Hotel discounts

Medical, Dental, and Vision insurance

Health Savings Account (HSA) options

Personal Time Off and Vacation

Job summary

Western States Lodging & Management is seeking a Guest Services Representative at Quality Suites Moab to greet guests, manage check-in/check-out, and handle inquiries with a friendly, professional approach. You will help create a personalized guest experience and support daily front desk operations in a fast-paced setting.

The role emphasizes strong communication, guest account accuracy, and adherence to policies, with opportunities for growth within the hospitality group and potential shift

Qualifications

• High school diploma or equivalent preferred.
• 0-1 year of experience in hospitality, customer service, front desk operations, or a related field.
• Excellent customer service and interpersonal skills.
• Friendly, professional communication style.
• Clear verbal and written communication skills.
• Basic computer skills and ability to learn hotel property-management and payment-processing systems.
• Strong attention to detail when handling reservations, guest accounts, and payment transactions.
• Availability to work some weekends and holidays as business needs require.

Responsibilities

• Welcome guests with a friendly, professional, and helpful attitude.
• Assist guests with check-in and check-out, including registering guests, assigning rooms, issuing room keys, and processing payments.
• Accommodate special requests whenever possible to create a personalized guest experience.
• Answer phone calls and respond to guest questions and requests promptly and professionally.
• Provide information about hotel amenities, services, current promotions, and local attractions.
• Assist with pre-registration and reservation blocking when needed.
• Handle guest concerns professionally and elevate issues to leadership when additional assistance is needed.
• Follow established cash handling, credit, and check-cashing policies and procedures.
• Complete assigned front desk checklists and daily responsibilities accurately.
• Audit group guest accounts to ensure charges and postings align with applicable sales contracts.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Stay knowledgeable about brand-specific front desk standards, requirements, and promotions.
• Demonstrate hospitality and service standards during every guest interaction.
• Drive the hotel shuttle when required and appropriately authorized (depending on the property).

Skills

Excellent customer service

Interpersonal skills

Clear verbal and written communication

Friendly, professional communication

Basic computer skills

Attention to detail

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

Western States Lodging & Management is seeking a Guest Services Representative at Quality Suites Moab to greet guests, manage check-in/check-out, and handle inquiries with a friendly, professional approach. You will help create a personalized guest experience and support daily front desk operations in a fast-paced setting.

The role emphasizes strong communication, guest account accuracy, and adherence to policies, with opportunities for growth within the hospitality group and potential shift