Front Desk Guest Service Pro | Full-Time Hotel Role

Homewood Suites by Hilton near Universal Orlando; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid weekly

401(k) retirement plan

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Homewood Suites by Hilton near Universal Orlando is hiring a Full-Time Guest Service Representative to join our front desk team at the Orlando, FL property. The role involves welcoming guests, handling check-in/check-out, and providing information about hotel services and amenities.

Typical schedule includes morning and mid-shift options, with flexibility for weekends and holidays. We provide a friendly, professional environment and opportunities to grow within a leading hotel brand.

Qualifications

• Customer service experience, hotel setting preferred.
• Hilton brand knowledge is ideal.
• High School diploma or equivalent preferred.

Responsibilities

• Greet guests and complete check-in/check-out using the property management system.
• Handle cash, cards, and guest belongings securely.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations from calls and update/cancel in the system.
• Must wear professional attire.

Skills

Customer service

Hilton brand knowledge

Education

High school diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Homewood Suites by Hilton near Universal Orlando is hiring a Full-Time Guest Service Representative to join our front desk team at the Orlando, FL property. The role involves welcoming guests, handling check-in/check-out, and providing information about hotel services and amenities.

Typical schedule includes morning and mid-shift options, with flexibility for weekends and holidays. We provide a friendly, professional environment and opportunities to grow within a leading hotel brand.