Hotel Guest Service Rep/Front Desk -Home2 Suites by Hilton

Buffalo Lodging Associates, LLC; Orlando, Northern (FL, KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid weekly

401(k) match

Paid vacation

Paid holidays

Tuition reimbursement

Flexible spending account

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hotel discounts

Wellness programs

Monthly employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Buffalo Lodging Associates is seeking a Hotel Guest Service Representative/Front Desk at Home2 Suites by Hilton in Orlando. You will greet guests, manage check-in/out via the property management system, and handle reservations with a focus on a smooth, welcoming guest experience.

The role requires customer service experience and basic computer skills (PMS, intranet, Word, Excel). Afternoon shifts 3pm–11pm; weekend and holiday coverage; on-site location.

Qualifications

• Customer service experience, hotel setting preferred.
• Hilton brand knowledge is ideal.
• Computer knowledge including intranet, property management system, Word and Excel is strongly preferred.

Responsibilities

• Greeting guests and completing check-in/out through the property management system.
• Handling cash, credit card information and goods at the property.
• Identifying guest needs and providing information on hotel services to create an accommodating environment.
• Taking reservations from incoming callers and inputting information into the hotel management system; update/cancel as needed.
• Must dress in professional attire.
• Typical Schedule: Afternoon Shift 3pm to 11pm with weekend/holiday flexibility; training for other shifts.

Skills

Customer Service

Hilton brand knowledge

Education

High School diploma or equivalent

Tools

Property management system

Intranet

Word

Excel

Job description

Hotel Guest Service Rep/Front Desk -Home2 Suites by Hilton

Job Category: Guest Srv & Front Desk

Requisition Number: HOTEL003848

• Posted : September 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Home2 Suites by Hilton- Orlando/ Near Universal-5910 American Way Orlando, FL 32819
We are currently looking for Guest Services Representatives to join our Front Desk Team! An official Universal Orlando Partner Hotel, our Home2 Suites is located off I-4, minutes from shopping, dining, and entertainment on International Drive. We're one mile from Universal Orlando and 20 minutes from Orlando International Airport. We are an all- suite hotel, with 121 comfortable and spacious rooms to serve our guests. We serve a daily free hot breakfast before riding our guests ride free scheduled shuttle to Universal Orlando Resort. The Home2 Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The /Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.
• Typical Schedule : Afternoon Shift 3pm to 11pm. Must be flexible and able to work weekends and holidays as needed. Will also be trained for other shifts - morning and Night Audit.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred. Hilton brand knowledge is ideal.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.