Hotel Guest Service Rep/Front Desk -Home2 Suites by Hilton

Home2 Suites by Hilton - near Universal Orlando; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

401(k) plan with employer match

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hotel discounts for you and family

Job summary

Home2 Suites by Hilton - Orlando, near Universal is seeking a friendly Guest Service Representative to join our Front Desk team. You will greet guests, handle check-in/out, manage reservations, and provide information about hotel services and local attractions from our Property Management System.

The ideal candidate brings customer service experience in hospitality, basic computing skills (Word/Excel), and a neat professional appearance.

Qualifications

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent preferred.
• Proficiency with computer systems including intranet and MS Office (Word, Excel).

Responsibilities

• Greet guests and complete check-in/check-out in the Property Management System.
• Handle cash, credit card information and hotel goods.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations by phone and update system accordingly.
• Maintain professional attire.
• Afternoon shift 3pm–11pm with weekend/holiday availability; may train for other shifts.

Skills

Customer Service

Guest relations

Communication

Education

High School diploma or equivalent

Tools

Property Management System

Intranet

Word

Excel

Job description

Hotel Guest Service Rep/Front Desk -Home2 Suites by Hilton

Job Category: Guest Srv & Front Desk

Requisition Number: HOTEL003848

• Posted : September 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Home2 Suites by Hilton- Orlando/ Near Universal-5910 American Way Orlando, FL 32819
We are currently looking for Guest Services Representatives to join our Front Desk Team! An official Universal Orlando Partner Hotel, our Home2 Suites is located off I-4, minutes from shopping, dining, and entertainment on International Drive. We're one mile from Universal Orlando and 20 minutes from Orlando International Airport. We are an all- suite hotel, with 121 comfortable and spacious rooms to serve our guests. We serve a daily free hot breakfast before riding our guests ride free scheduled shuttle to Universal Orlando Resort. The Home2 Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The /Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.
• Typical Schedule : Afternoon Shift 3pm to 11pm. Must be flexible and able to work weekends and holidays as needed. Will also be trained for other shifts - morning and Night Audit.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred. Hilton brand knowledge is ideal.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.