Front Desk & Guest Experience Specialist

Spire Hospitality LLC; Orange (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

401K matching

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

Hotel Fera, a DoubleTree by Hilton, in Orange County is seeking a Front Desk Associate to warmly welcome guests and ensure seamless stays. You will be part of the hotel’s front desk team, delivering exceptional service from arrival through departure.

The role requires at least one year in front desk or guest-facing customer service, with proficiency in MS Office and hotel PMS systems. Compensation is $20/hour with full-time benefits and hotel discounts.

Qualifications

• High school diploma or equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of customer service or guest-facing role required.
• MS Suite experience (Outlook, Word, Excel) is expected.
• Previous hotel PMS system experience (OPERA, OnQ) is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Front desk experience

Customer service experience

Multitasking

Education

High school diploma or equivalent

Tools

OPERA

OnQ

MS Outlook

MS Word

MS Excel

Job description

Hotel Fera, a DoubleTree by Hilton, in Orange County is seeking a Front Desk Associate to warmly welcome guests and ensure seamless stays. You will be part of the hotel’s front desk team, delivering exceptional service from arrival through departure.

The role requires at least one year in front desk or guest-facing customer service, with proficiency in MS Office and hotel PMS systems. Compensation is $20/hour with full-time benefits and hotel discounts.