Hotel Front Desk & Guest Experience Agent

Remington Hospitality; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

DoubleTree Orlando Downtown is seeking a friendly Hotel Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle reservations, rate plans, and guest requests with professional courtesy.

In this full-time role, you will post charges accurately, maintain front desk systems, manage cash and payments, and collaborate with a hospitality team to deliver outstanding service and memorable stays.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team to provide great guest experiences.

Responsibilities

• Greet and cordially communicate with guests, check them in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently.
• Maintain complete working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information for hotel charges and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each; handle same-day reservations and follow cancellation/relocation procedures.

Job description

DoubleTree Orlando Downtown is seeking a friendly Hotel Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle reservations, rate plans, and guest requests with professional courtesy.

In this full-time role, you will post charges accurately, maintain front desk systems, manage cash and payments, and collaborate with a hospitality team to deliver outstanding service and memorable stays.