Front Desk Agent — Guest Experience & Early Pay

Spire Hospitality LLC; Orange (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental insurance

Vision insurance

Hotel discounts

401(k) matching

Paid time off

Job summary

Hotel Fera, a DoubleTree by Hilton, in Orange County seeks a Front Desk professional to warmly welcome guests and provide exceptional service throughout their stay. You will craft memorable experiences from arrival through departure, with duties spanning check-in/out and guest inquiries.

The role requires customer-facing experience, MS Office skills, and familiarity with PMS systems. Competitive hourly pay and comprehensive benefits accompany the position.

Qualifications

• High school diploma or equivalent.
• One year of Front Desk hotel experience preferred.
• One year of customer service or guest-facing work required.
• Experience using MS Office applications (Outlook, Word, Excel).
• Familiarity with hotel PMS systems such as OPERA or OnQ is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to guests.
• Respond promptly to guest questions and requests.
• Streamline check-in and check-out for guests.
• Answer incoming phone calls with professionalism.
• Excel at multitasking in a dynamic hotel environment.
• Resolve guest concerns with attentive service recovery.

Skills

Guest service

Multitasking

Computer literacy

Communication

Education

High school diploma

Tools

OPERA PMS

OnQ PMS

MS Office (Outlook, Word, Excel)

Job description

Hotel Fera, a DoubleTree by Hilton, in Orange County seeks a Front Desk professional to warmly welcome guests and provide exceptional service throughout their stay. You will craft memorable experiences from arrival through departure, with duties spanning check-in/out and guest inquiries.

The role requires customer-facing experience, MS Office skills, and familiarity with PMS systems. Competitive hourly pay and comprehensive benefits accompany the position.