Guest Experience Specialist — Front Desk

Hotel Fera, a DoubleTree by Hilton; Orange (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

401K

Paid time off

Job summary

Hotel Fera Anaheim, a DoubleTree by Hilton, is seeking a friendly Front Desk Associate to warmly welcome guests and ensure a smooth check-in and check-out experience in Orange County, CA.

The role requires at least one year of front desk or guest-facing experience, proficiency with MS Office and hotel PMS systems such as OPERA or OnQ, and a commitment to delivering exceptional service in a fast-paced environment. Full-time benefits included.

Qualifications

• High school diploma or equivalent.
• One year of front desk or guest-facing experience preferred.
• Proficiency with MS Office (Outlook, Word, Excel) and hotel PMS systems such as OPERA or OnQ.

Responsibilities

• Deliver unparalleled service to guests with courtesy and care.
• Respond promptly to guest questions and requests.
• Streamline check-in/check-out and manage phone inquiries professionally.
• Excel at multitasking in a dynamic hotel environment.
• Effectively resolve guest concerns with service recovery.

Skills

Front desk

Customer service

MS Office

PMS systems

Education

High school diploma

Tools

OPERA

OnQ

Job description

Hotel Fera Anaheim, a DoubleTree by Hilton, is seeking a friendly Front Desk Associate to warmly welcome guests and ensure a smooth check-in and check-out experience in Orange County, CA.

The role requires at least one year of front desk or guest-facing experience, proficiency with MS Office and hotel PMS systems such as OPERA or OnQ, and a commitment to delivering exceptional service in a fast-paced environment. Full-time benefits included.