Front Desk Guest Experience Specialist

Crestview Management, LLC; Olde West Chester (OH); On-site; USD 17,000 - 23,000; Full time

Job summary

Cincinnati Marriott North in West Chester, OH, is seeking a friendly Front Desk Agent to join our team and deliver exceptional guest service. You will be the first point of contact for guests, handling check-in/check-out, answering inquiries, and guiding visitors with a professional, welcoming demeanor.

Responsibilities include managing reservations and billing, coordinating with housekeeping and maintenance, and ensuring a clean, organized front desk.

Qualifications

• Previous experience in front desk or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficient with front desk software and basic computer applications.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently while maintaining accuracy in reservations and billing.
• Answer guest inquiries and provide information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve any issues promptly to ensure guest satisfaction.
• Maintain the front desk area in a clean and organized manner.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are addressed.
• Process payments and maintain accurate records of transactions.
• Follow all hotel policies and procedures to ensure safety and security.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Customer service

Professionalism

Tools

Front desk software

MS Office

Job description

Cincinnati Marriott North in West Chester, OH, is seeking a friendly Front Desk Agent to join our team and deliver exceptional guest service. You will be the first point of contact for guests, handling check-in/check-out, answering inquiries, and guiding visitors with a professional, welcoming demeanor.

Responsibilities include managing reservations and billing, coordinating with housekeeping and maintenance, and ensuring a clean, organized front desk.