Front Desk Guest Service Agent – Growth & Perks

Hyatt House Hartford North/Windsor; Windsor (CT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group seeks a Guest Service Agent to be the friendly face guests meet first and last during their stay. You will handle check-ins, check-outs and front desk tasks with a positive, can-do attitude, ensuring seamless guest experiences across departments.

The role emphasizes quick thinking, multitasking, and a courteous approach to every guest query, with a strong focus on service excellence and teamwork.

Qualifications

• A keen eye for detail and strong time management.
• Excellent customer service with a friendly demeanor.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Greet and thank guests sincerely and professionally.
• Check in and check out guests efficiently.
• Assign rooms and handle administrative duties.
• Answer phone calls and relay information clearly.
• Post charges to guest accounts accurately.
• Follow daily front desk checklist and procedures.
• Share information across departments to ensure satisfaction.
• Communicate guest needs to relevant teams and resolve issues.

Skills

Customer service

Multitasking

Communication

Job description

Waterford Hotel Group seeks a Guest Service Agent to be the friendly face guests meet first and last during their stay. You will handle check-ins, check-outs and front desk tasks with a positive, can-do attitude, ensuring seamless guest experiences across departments.

The role emphasizes quick thinking, multitasking, and a courteous approach to every guest query, with a strong focus on service excellence and teamwork.