Guest Experience Agent | Front Desk & Concierge

Hotel-Gettysburg; Gettysburg (Adams County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental coverage

Vision coverage

Paid time off

Paid holidays

Birthday/anniversary leave

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group seeks a Guest Service Agent to warmly greet guests, manage check-ins/check-outs, assign rooms, answer phones, and handle basic account postings at the front desk.

Role requires a friendly demeanor, reliability, and the ability to multitask while delivering exceptional guest service. Full-time position with benefits and opportunities for professional development within the hotel group.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Greet and thank guests in a sincere and friendly manner.
• Check in and check out guests.
• Assign rooms and handle administrative duties.
• Answer phone calls.
• Post charges to accounts.
• Follow a daily checklist and pass information between departments.
• Communicate with guests to ensure needs are met.

Skills

Attention to detail

Customer service

Time management

Teamwork

Independent work

Flexible hours

Job description

Waterford Hotel Group seeks a Guest Service Agent to warmly greet guests, manage check-ins/check-outs, assign rooms, answer phones, and handle basic account postings at the front desk.

Role requires a friendly demeanor, reliability, and the ability to multitask while delivering exceptional guest service. Full-time position with benefits and opportunities for professional development within the hotel group.