Front Desk Guest Experience Specialist

Waterford Group Llc; Beachwood (OH); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health Insurance

Medical/Dental/Vision coverage

Paid Time Off

Paid Holidays

Birthday & Anniversary Days Off

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Group Llc is seeking a Guest Service Agent for our Ohio hotel. This frontline role focuses on delivering a warm, efficient guest experience through check-in/out, room assignments, and responsive service at the front desk.

The ideal candidate demonstrates strong customer service, multitasking ability, and teamwork, with flexibility to work varied shifts and a positive, professional demeanor in a fast-paced setting.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• A pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction
• Communicating with guests and ensuring their needs are met

Skills

Customer service

Time management

Multitasking

Detail-oriented

Teamwork

Flexible hours

Job description

Waterford Group Llc is seeking a Guest Service Agent for our Ohio hotel. This frontline role focuses on delivering a warm, efficient guest experience through check-in/out, room assignments, and responsive service at the front desk.

The ideal candidate demonstrates strong customer service, multitasking ability, and teamwork, with flexibility to work varied shifts and a positive, professional demeanor in a fast-paced setting.