Guest Service Agent — Elevate Guest Experience + Perks

Marriott-International; Hartford (CT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Insurance

Paid time off

Paid holidays

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a friendly, customer-focused Guest Service Agent to welcome guests, manage check-ins and check-outs, and handle reservations while delivering outstanding service that aligns with brand standards.

You will provide information about services, amenities, local attractions, and dining options, resolve guest concerns promptly, and coordinate with housekeeping and other departments to ensure seamless operations.

Qualifications

• Greet and welcome guests with a warm, professional demeanor.
• Process check-in and check-out procedures accurately.
• Handle reservations, modifications, and cancellations as needed.
• Provide guests with information about hotel services, amenities, local attractions, and dining recommendations.
• Handle guest concerns and resolve issues promptly and professionally.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and adherence to hotel policies.
• Process reservations, modifications, and cancellations as needed.
• Provide guests with information about hotel services, amenities, local attractions, and dining recommendations.
• Handle guest concerns and resolve issues promptly and professionally to ensure guest satisfaction.

Job description

Waterford Hotel Group is seeking a friendly, customer-focused Guest Service Agent to welcome guests, manage check-ins and check-outs, and handle reservations while delivering outstanding service that aligns with brand standards.

You will provide information about services, amenities, local attractions, and dining options, resolve guest concerns promptly, and coordinate with housekeeping and other departments to ensure seamless operations.