Front Desk Guest Experience Specialist

Astor-Crowne-Plaza-New-Orleans-French-Quarter; New Orleans (LA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Job summary

Astor Crowne Plaza New Orleans French Quarter is seeking a friendly Front Desk Agent to assist guests with arrival and departure, provide information on local attractions, and ensure a smooth check-in experience. The role requires strong communication, hotel experience preferred, and the ability to operate a moderately complex computer system.

Responsibilities include greeting guests, inputting data, posting charges, processing payments, and issuing keys while maintaining a welcoming atmosphere

Qualifications

• Hotel experience preferred.
• Strong verbal and written communication skills.
• Ability to effectively deal with internal and external customers.

Responsibilities

• Greet customers with a friendly welcome and provide information on hours and local attractions.
• Complete the registration process by inputting and retrieving information from the computer system and assigning rooms.
• Handle cash, balance a house bank, and post charges to guest accounts.
• Code electronic keys and provide welcome folders and room keys as appropriate.
• Assist with check-out and resolve guest issues to ensure satisfaction.

Skills

Hotel experience

Communication skills

Customer service

Conflict resolution

Attention to detail

Tools

Moderately complex computer system

Job description

Astor Crowne Plaza New Orleans French Quarter is seeking a friendly Front Desk Agent to assist guests with arrival and departure, provide information on local attractions, and ensure a smooth check-in experience. The role requires strong communication, hotel experience preferred, and the ability to operate a moderately complex computer system.

Responsibilities include greeting guests, inputting data, posting charges, processing payments, and issuing keys while maintaining a welcoming atmosphere