PM Front Desk Supervisor — Guest Experience Lead

Las Vegas Homewood Suites by Hilton City Center; Nevada; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Comprehensive benefits for you and our

Paid vacation

Job summary

Las Vegas Homewood Suites by Hilton City Center in Las Vegas, NV, is seeking a PM Front Desk Supervisor to coordinate front office activities and support the General Manager.

You will supervise front desk staff (1-5), train team members, handle guest service functions, and assist with scheduling and records. The role emphasizes guest experience and adherence to brand standards.

This full-time position offers competitive pay, daily pay options, comprehensive benefits, and paid vacation.

Qualifications

• 0–1+ year of customer service experience
• Hospitality-focused with guest experience
• Ability to handle confidential information
• Strong caller routing and message taking
• One-year certificate or 6 months to 1 year related experience or equivalent

Responsibilities

• Performs functions of Guest Service Agent as scheduled
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

Skills

Customer service

Hospitality

Communication skills

Phone handling

Education

One-year certificate or equivalent training

Job description

Las Vegas Homewood Suites by Hilton City Center in Las Vegas, NV, is seeking a PM Front Desk Supervisor to coordinate front office activities and support the General Manager.

You will supervise front desk staff (1-5), train team members, handle guest service functions, and assist with scheduling and records. The role emphasizes guest experience and adherence to brand standards.

This full-time position offers competitive pay, daily pay options, comprehensive benefits, and paid vacation.