Friendly Front Desk Agent | Memorable Guest Experience

Las Vegas Home2 Suites by Hilton Stadium District; Las Vegas (NV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits (Medical,Dental

Vision, 401(k), Profit Sharing

Paid Vacation

Job summary

Las Vegas Home2 Suites by Hilton Stadium District is seeking a Guest Service Agent to warmly welcome guests, handle check-in/check-out, and support daily front desk operations in Las Vegas, NV. The role includes answering phones, handling guest requests, and maintaining accurate records, with opportunities to assist in breakfast service and lobby maintenance.

The position offers competitive hourly pay ($16.00–$18.00), daily pay option, and benefits for eligible associates.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to handle confidential guest information with integrity.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.Perform other duties as assigned.

Skills

Customer service

Communication skills

Professionalism

Cash handling

Flexibility

Education

High school diploma or equivalent

Job description

Las Vegas Home2 Suites by Hilton Stadium District is seeking a Guest Service Agent to warmly welcome guests, handle check-in/check-out, and support daily front desk operations in Las Vegas, NV. The role includes answering phones, handling guest requests, and maintaining accurate records, with opportunities to assist in breakfast service and lobby maintenance.

The position offers competitive hourly pay ($16.00–$18.00), daily pay option, and benefits for eligible associates.