Guest Service Specialist

Blue Water; Strafford (NH); On-site; USD 21,000 - 28,000; Part time

Job summary

Blue Water is seeking a friendly, energetic front desk associate to welcome guests and manage reservations, check-ins, and payments. You will ensure a smooth arrival experience, address questions, and support guest services with a positive, can-do attitude.

Requirements include a high school diploma or GED and 1–3 years in a front desk or customer service role. You must be able to work weekends, holidays, and evenings with a professional, guest-focused demeanor.

Qualifications

• 1-3 years of front desk or customer service experience.
• Energetic, upbeat and enthusiastic attitude.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Operate front desk and guest service stations, take reservations, check guests in/out, handle charges and address issues.
• Deliver guest interactions per the Blue Water standard.
• Support concierge with guest directions and arrangements for stays.

Skills

Communication skills

Customer service

Adaptability

Attention to detail

Flexibility

Tech proficiency

Education

High school diploma or GED

Tools

Cash handling systems

Credit card processing

Computer systems

Job description

INTRODUCTION TO ROLE:

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Benefits eligibility:

• Seasonal roles:
  • Seasonal roles are not eligible for health benefits
  • Seasonal roles are eligible for sick time and holiday pay.

WHAT YOU WILL WORK ON:

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well-manicured, and guest-ready always
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHAT YOU BRING:

• High school diploma or GED equivalent
• 1-3 years of front desk, reservations, or customer service-oriented role (required)
• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
• Excellent communication skills.
• All-Hands-On-Deck mindset (required)

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

• Communicate:
  • While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems
• Movement:
  • This position requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and climbing or balancing.
• Ability to Lift:
  • The employee must frequently lift and/or move up to 30 pounds
• Vision:
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Ready to make waves with us?

Apply today and let’s create unforgettable experiences together!