Guest Experience Specialist — Front Desk

Wintergreen-Resort; Nellysford (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

401K plan

Recreational benefits

Job summary

Wintergreen Resort in Virginia seeks a Guest Service Representative to greet guests, assist with registration and inquiries, and promote resort amenities. You’ll learn resort offerings and provide accurate information to guests, owners, and staff while maintaining a friendly and professional demeanor.

The role requires excellent communication, ability to manage multiple tasks, and a willingness to respond calmly in busy situations.

Qualifications

• Experience in customer-facing roles preferred.
• Strong verbal communication skills and ability to provide accurate information.

Responsibilities

• Greet guests and assist with registration, check-in and check-out.
• Promote resort activities and amenities to guests.
• Respond to guest inquiries and resolve issues in a courteous, timely manner.

Skills

Customer service

Communication

Multitasking

Telephone handling

Education

High school diploma or GED

Job description

Wintergreen Resort in Virginia seeks a Guest Service Representative to greet guests, assist with registration and inquiries, and promote resort amenities. You’ll learn resort offerings and provide accurate information to guests, owners, and staff while maintaining a friendly and professional demeanor.

The role requires excellent communication, ability to manage multiple tasks, and a willingness to respond calmly in busy situations.