Guest Service Specialist

Blue Water; Natural Bridge Station (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Blue Water is seeking friendly front desk and guest service staff at our Virginia property. You will manage reservations, check-ins/outs, handle charges, and assist guests with a warm, professional demeanor to ensure a smooth arrival and stay.

Ideal candidates bring 1–3 years in customer service, strong communication, and the ability to work weekends, holidays, and evenings. Seasonal roles provide sick time and holiday pay but no health benefits.

Qualifications

• High school diploma or GED equivalent.
• 1–3 years of front desk, reservations, or customer service experience.
• Must be enthusiastic, upbeat, and energetic.
• Strong attention to detail.
• Ability to work a diverse schedule including weekends, holidays, and evenings.
• Works well under pressure and with computers and office equipment (phones, copiers, fax, card/cash machines).
• Excellent communication skills.
• All-Hands-On-Deck mindset required.

Responsibilities

• Efficiently and professionally operate front desk and guest service station features, including reservations, check-in/out, and handling site charges or rental fees.
• Deliver guest interactions using the Blue Water Way, from phone handling to face-to-face interactions.
• Support concierge with guest relations, directing guests and assisting with arrangements for their stay.
• Follow daily opening and closing procedures for the guest service center, ensuring a clean, orderly environment.
• Follow cash handling procedures: collect monies, log charges, issue receipts, and drop cash at shift end.
• Maintain a clean, orderly, guest-ready property at all times.
• Perform other duties as assigned and maintain regular attendance.

Skills

Excellent communication

Energetic demeanor

Attention to detail

Enthusiastic attitude

Resilience under pressure

Team player

Education

High school diploma or GED

Tools

Cash handling systems

Job description

INTRODUCTION TO ROLE:

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Benefits eligibility:

• Seasonal roles:
  • Are not eligible for health benefits
  • Seasonal roles are eligible for sick time and holiday pay

WHAT YOU WILL WORK ON:

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well-manicured, and guest-ready always
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHAT YOU BRING:

• High school diploma or GED equivalent
• 1-3 years of front desk, reservations, or customer service-oriented role (required)
• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
• Excellent communication skills.
• All-Hands-On-Deck mindset (required)

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

• Communicate:
  • While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems
• Movement:
  • This position requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and climbing or balancing.
• Ability to Lift:
  • The employee must frequently lift and/or move up to 30 pounds
• Vision:
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Ready to make waves with us?