Guest Service Specialist

Blue Water Hospitality Group, LLC; Wells (ME); On-site; USD 17,000 - 22,000; Part time

Job summary

Blue Water in Wells, ME is seeking friendly guest service professionals to manage reservations, check-in/out, and guest inquiries. You'll handle site charges and ensure smooth operations at the front desk.

You will greet guests with a positive attitude, assist with concierge needs, maintain a clean lobby, follow cash handling procedures, and support team members during busy shifts, including weekends and evenings.

Qualifications

• High school diploma or GED is required.
• 1-3 years in front desk, reservations, or customer service roles.
• Ability to work weekends, holidays, and evenings.
• Excellent communication and detail orientation.
• Proficient with computers and common office tech.
• Enthusiastic, upbeat, and energetic demeanor.

Responsibilities

• Operate front desk and guest service stations; take reservations; check guests in/out; handle site charges and fees; address issues.
• Deliver guest interactions using the Blue Water Way, including phone and face-to-face service.
• Support concierge with guest relations and arrangements for stays.
• Open/close guest service center and maintain a clean, orderly environment.
• Follow cash handling procedures; log transactions; provide receipts; close shifts with cash deposits.
• Keep the property guest-ready and perform other duties as assigned.
• Maintain regular and reliable attendance.

Skills

Front desk experience

Customer service

Reservations

Cash handling

Communication

Education

High school diploma or GED

Tools

Computers

POS systems

Job description

INTRODUCTION TO ROLE:

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Benefits eligibility:

• Seasonal roles:
  • Seasonal roles are not eligible for health benefits
  • Seasonal roles are eligible for sick time and holiday pay.

WHAT YOU WILL WORK ON:

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well-manicured, and guest-ready always
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHAT YOU BRING:

• High school diploma or GED equivalent
• 1-3 years of front desk, reservations, or customer service-oriented role (required)
• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
• Excellent communication skills.
• All-Hands-On-Deck mindset (required)

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

• Communicate:
  • While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems
• Movement:
  • This position requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and climbing or balancing.
• Ability to Lift:
  • The employee must frequently lift and/or move up to 30 pounds
• Vision:
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Ready to make waves with us?

Apply today and let’s create unforgettable experiences together!