Front Desk & Guest Experience Specialist

montage; Maryland; In loco; USD 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Montage International is seeking a Front Office Agent to warmly host guests, manage check-in/out, and handle folios and billing with accuracy.

The role focuses on delivering exceptional guest experiences, collaborating with other departments, and maintaining detailed guest records. Requires strong English communication and basic math skills, with proficiency in Microsoft Office applications.

Competenze

• High School Diploma or equivalent is required.
• Bachelor’s Degree is preferred but not required.
• Must have at least two years in hotel operations or related customer service roles.
• Strong mathematical skills and basic billing knowledge are essential.

Mansioni

• Provide excellent customer service and telephone etiquette to guests.
• Welcome guests warmly and manage check-in/check-out with a friendly demeanor.
• Handle folios, invoicing, and billing accurately for guest stays.
• Identify opportunities to enhance the guest experience and resolve issues.
• Collaborate with department leaders to personalize guest experiences.
• Maintain accurate records of guest accounts and be knowledgeable about hotel services.

Conoscenze

Customer service

English proficiency

Billing basics

Mathematics

Formazione

High School Diploma or equivalent

Bachelor’s Degree preferred

Strumenti

Microsoft Word

Excel

PowerPoint

Outlook

Descrizione del lavoro

Montage International is seeking a Front Office Agent to warmly host guests, manage check-in/out, and handle folios and billing with accuracy.

The role focuses on delivering exceptional guest experiences, collaborating with other departments, and maintaining detailed guest records. Requires strong English communication and basic math skills, with proficiency in Microsoft Office applications.