Front Desk Guest Experience Specialist

Peregrine Hospitality; Los Gatos (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Peregrine TH Management, LLC is seeking a Front Office Agent in Los Gatos, CA. The role involves delivering attentive service during check-in, stay, and checkout, while maximizing occupancy and revenue for the resort.

The ideal candidate has customer service experience, resort exposure preferred, and basic MS Office skills. Expect a weekly schedule that may include nights, weekends, and holidays; training and policy adherence are emphasized.

Qualifications

• Customer service experience required.
• Experience in a resort or related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Responsibilities

• Greet and assist guests at the Front Desk with warmth and professionalism.
• Answer guest inquiries about services, hours, and local attractions in a timely manner.
• Process check-ins and checkouts using the resort system and maintain accurate records.
• Balance cash and follow all cash handling policies.
• Maintain knowledge of the resort and its facilities to assist guests effectively.
• Adhere to safety policies and emergency procedures as needed.

Skills

Customer service

Resort experience

MS Office

Tools

Microsoft Office

Job description

Peregrine TH Management, LLC is seeking a Front Office Agent in Los Gatos, CA. The role involves delivering attentive service during check-in, stay, and checkout, while maximizing occupancy and revenue for the resort.

The ideal candidate has customer service experience, resort exposure preferred, and basic MS Office skills. Expect a weekly schedule that may include nights, weekends, and holidays; training and policy adherence are emphasized.