Front Office Agent

Peregrine Hospitality; Little Reed Heights (CA); In loco; USD 30.000 - 33.000; Tempo pieno

Descrizione del lavoro

Peregrine Tiburon Management LLC is seeking a Front Office Agent in California. You will provide attentive, courteous service to guests during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

The role requires cash handling and familiarity with resort systems to ensure smooth guest experiences. The position supports a hotel/ resort environment with potential for flexible hours and a standard front desk schedule.

Competenze

• Customer service experience is required.
• Experience in a resort or related field is preferred.
• Proficiency with Microsoft Office applications is preferred.

Mansioni

• Greet and assist guests during check-in and check-out in a courteous manner.
• Provide attentive, efficient service to maximize guest satisfaction and occupancy.
• Answer guest questions about resort services, hours, and local attractions.
• Follow cash handling and credit policies accurately.
• Maintain knowledge of HMS resort system and hotel facilities.

Conoscenze

Customer service

Strumenti

Microsoft Office

Descrizione del lavoro

Position Summary

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Pay range $22.00 - $24.00 DOE

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Essential Functions

• Must adhere to the company’s Service culture - 4 Keys to creating guests for life.
• Must participate in all resort required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Must have a thorough knowledge of HMS resort system.
• Have a thorough knowledge of the resort and its facilities.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Greet and welcome all guests approaching the Front Desk in accordance with Resort standards.
• Answer guest inquiries about resort services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to resort standards.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Customer Services experience required.
• Experience in a resort or a related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Working Conditions and Schedule

• The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequently standing up behind the desk and front office areas.
• Using a keyboard and a mouse to operate various systems and emails.

Peregrine Tiburon Management LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

Peregrine Tiburon Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.