Guest Experience Front Desk Agent

SERVPRO of Saginaw / Bay City; Kissimmee (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

We are seeking a front desk/guest services associate to warmly welcome guests, handle check-in/check-out, and manage PBX tasks for a hotel in Kissimmee. You will assist with reservations, communicate hotel amenities, and ensure accurate daily accounting and messaging.

The role requires reliable transportation and the ability to work a flexible schedule including nights, weekends, and holidays, with strong English communication and professional customer service skills.

Qualifications

• Experience in guest service or hospitality preferred.
• Reliable transportation required.
• Must be available days, evenings, nights, weekends and holidays.
• Must pass pre-employment testing (drug test, background check).

Responsibilities

• Check-in and check-out guests in a confident, professional manner.
• Provide courteous PBX and concierge services.
• Inform guests of hotel amenities and services.
• Take and relay messages accurately and timely.
• Handle cash, credit card, and check transactions per procedures.

Skills

Guest services

Communication

English

PBX operations

Cash handling

Teamwork

Job description

We are seeking a front desk/guest services associate to warmly welcome guests, handle check-in/check-out, and manage PBX tasks for a hotel in Kissimmee. You will assist with reservations, communicate hotel amenities, and ensure accurate daily accounting and messaging.

The role requires reliable transportation and the ability to work a flexible schedule including nights, weekends, and holidays, with strong English communication and professional customer service skills.