Guest Experience Specialist, Front Desk

Homewood Suites Portland, ME; Scarborough (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Discounts

Supportive and respectful work enviro​

Job summary

Maine Course Hospitality Group, based in Scarborough, ME, is hiring a Front Office Associate to welcome guests, manage reservations, and handle check-ins and check-outs while delivering outstanding customer service.

The role supports smooth front desk operations, processes payments, assists guests with room selection, coordinates with housekeeping, and communicates with hotel departments to ensure a positive guest experience.

Qualifications

• Front desk or customer service experience preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills; ability to learn hotel PMS and reservation systems.
• Strong attention to detail, accuracy, and multitasking.
• Positive attitude, professional appearance, and reliable attendance.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations including check-in, check-out, and reservation management.
• Process guest payments accurately; handle cash, credit cards, and daily balancing.
• Answer all incoming calls professionally and follow company sales and service standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes while following hotel policies and guest needs.
• Review VIP arrivals, special requests, and ensure accurate guest notes.
• Coordinate with Housekeeping on room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas at all times.
• Communicate effectively with management and all hotel departments.
• Represent MCHG positively and professionally while interacting with guests and the community.
• Follow all company policies, procedures, and safety standards.

Skills

Guest service

Hospitality

Communication

PMS software

Cash handling

Multitasking

Tools

Hotel PMS

Reservation systems

Job description

Maine Course Hospitality Group, based in Scarborough, ME, is hiring a Front Office Associate to welcome guests, manage reservations, and handle check-ins and check-outs while delivering outstanding customer service.

The role supports smooth front desk operations, processes payments, assists guests with room selection, coordinates with housekeeping, and communicates with hotel departments to ensure a positive guest experience.