Front Desk & Guest Experience Specialist

EL1 Sports; Huntingdon Valley (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

EL1 Sports in Huntingdon Valley, PA is seeking an energetic Front Desk Associate to greet visitors, handle inquiries, schedule lessons, and support retail operations. You will be the face of the facility, ensuring a welcoming environment and smooth flow of traffic.

The role requires clear communication, a professional appearance, and a proactive approach to customer service, with responsibilities extending to tours, deliveries, and coordinating with staff on programs and events.

Qualifications

• Customer-focused front desk experience preferred.
• Clear, courteous communication with visitors and staff.
• Professional appearance and demeanor required.
• Proficiency with computers and basic software (MS Office).

Responsibilities

• Greet all visitors professionally and provide high-quality customer service.
• Answer questions, give directions, and coordinate with staff for meetings.
• Give facility tours when requested by guests.
• Manage inquiries and document follow-up in the inquiry log.
• Receive, sort, and distribute deliveries and mail.
• Maintain reception area, schedule, and facility programs list.
• Support apparel/equipment offerings and inventory with vendors.
• Oversee retail area: restock, merchandise, and report inventory to finance.

Skills

Customer service

Communication

Professional appearance

Microsoft Office

Phone handling

Teamwork

Job description

EL1 Sports in Huntingdon Valley, PA is seeking an energetic Front Desk Associate to greet visitors, handle inquiries, schedule lessons, and support retail operations. You will be the face of the facility, ensuring a welcoming environment and smooth flow of traffic.

The role requires clear communication, a professional appearance, and a proactive approach to customer service, with responsibilities extending to tours, deliveries, and coordinating with staff on programs and events.