Front Desk Associate

EL1 Sports; Huntingdon Valley (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

EL1 Sports in Huntingdon Valley, PA is seeking an energetic Front Desk Associate to greet visitors, handle inquiries, schedule lessons, and support retail operations. You will be the face of the facility, ensuring a welcoming environment and smooth flow of traffic.

The role requires clear communication, a professional appearance, and a proactive approach to customer service, with responsibilities extending to tours, deliveries, and coordinating with staff on programs and events.

Qualifications

• Customer-focused front desk experience preferred.
• Clear, courteous communication with visitors and staff.
• Professional appearance and demeanor required.
• Proficiency with computers and basic software (MS Office).

Responsibilities

• Greet all visitors professionally and provide high-quality customer service.
• Answer questions, give directions, and coordinate with staff for meetings.
• Give facility tours when requested by guests.
• Manage inquiries and document follow-up in the inquiry log.
• Receive, sort, and distribute deliveries and mail.
• Maintain reception area, schedule, and facility programs list.
• Support apparel/equipment offerings and inventory with vendors.
• Oversee retail area: restock, merchandise, and report inventory to finance.

Skills

Customer service

Communication

Professional appearance

Microsoft Office

Phone handling

Teamwork

Job description

Description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join our team. The Associate is the face of the facility, offering friendly assistance to all who enter. Responsibilities also include answering the phone, scheduling lessons, answering questions, giving directions, maintaining retail inventory, selling concessions, and managing the flow of traffic within the facility. The candidate should have a professional appearance and demeanor, be organized, and communicate clearly.

Requirements

Duties and Responsibilities

• Professionally greet all individuals entering the building providing the highest level of customer service
• Answer questions, provide direction, and alert staff when someone is there to meet them
• Provide tours of the facility as requested
• Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry log
• Accept and distribute deliveries and mail
• Maintain reception and restroom area, keeping it clean, and free of clutter
• Maintain Program, Staff, and Facility schedule including facility programs, Powered-By training, mobile league development fall/spring, camps, mobile training, clinics, etc.
• Partner with the Manager on all apparel/uniform/equipment offerings and orders via approved vendors
• Manage the Retail area by receiving new products into the system, merchandising the retail area, and conducting/reporting weekly and monthly inventory counts to the finance team.
• Performs other related duties as necessary or assigned

Requirements

• Reliable, professional, computer literate, energetic, and friendly
• Knowledge and passion for baseball and softball preferred
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone
• Proficiency using Microsoft Office Suite preferred
• Positive mindset and attitude