Guest Experience Lead — Front Desk (Nights/Weekends)

EL1 Sports; Newtown Square (Delaware County); On-site; USD 22,000 - 30,000; Full time

Job summary

EL1 Sports is seeking a Front Desk Associate to be the face of the facility, greeting visitors, answering calls, and assisting with scheduling lessons and payments. The role requires a professional appearance, strong organization, and clear communication.

Nights and weekends availability is required. The duties include managing inquiries, tours, deliveries, and retail flow, while coordinating with the Manager on apparel and inventory.

Qualifications

• Reliable, professional, and computer literate.
• Knowledge and passion for baseball and softball preferred.
• Must be friendly, vibrant, and outgoing.

Responsibilities

• Greet visitors and provide excellent customer service.
• Answer questions, give directions, and alert staff as needed.
• Provide facility tours when requested.
• Manage inquiries and document follow-ups.
• Oversee deliveries and mail distribution.
• Maintain schedules for programs and events.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

EL1 Sports is seeking a Front Desk Associate to be the face of the facility, greeting visitors, answering calls, and assisting with scheduling lessons and payments. The role requires a professional appearance, strong organization, and clear communication.

Nights and weekends availability is required. The duties include managing inquiries, tours, deliveries, and retail flow, while coordinating with the Manager on apparel and inventory.